Support — UW Notify

Last updated: 26 Aug 2025

Welcome! This page explains how to get help with UW Notify and includes quick troubleshooting tips.

Contact

Please include your device model (e.g., iPhone 14), OS version (e.g., iOS 17.x / Android 14), app version (see App Store / Play Store), and a short description of the issue.
Screenshots are helpful when possible.

Quick Troubleshooting

Not receiving notifications (iOS): In Settings → Notifications → UW Notify, enable Allow Notifications and Banners. Ensure Focus/Do Not Disturb is off. Open the app once to refresh your notification token.
Not receiving notifications (Android): Ensure notifications are allowed, disable battery optimizations for UW Notify if available, and open the app to refresh the token.
Foreground alerts: If the app is open and you don’t see banners, check your device notification settings; foreground presentation depends on system settings.
Adding a course fails: Use the format SUBJ 123 (e.g., CLAS 202) and choose the correct term. Check your internet connection and try again.
Update the app: Install the latest version from the App Store / Google Play and try again.

Request Data Deletion

UW Notify stores your watchlist and an Expo push token to deliver notifications. To request deletion of this data, email uw-notify@adamtroiani.com. If possible, include your device’s push token (you can copy it from the app if exposed, or request instructions).

Report a Bug

Steps to reproduce (what you tapped/entered)
Course code & term (if relevant)
Device, OS version, and app version
Screenshots or screen recording (optional)

Links

Thank you for using UW Notify!